Privacy policy
At Soul Amae, we approach everything with intention— including how we handle your information. We collect only what is necessary to offer you a seamless experience, and we treat your data with care, discretion, and respect.
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services.
Information We Collect
We may collect the following types of personal information depending on how you interact with us:
Contact Information
Name, billing and shipping address, phone number, and email address.
Payment Information
Payment method details, transaction information, and payment confirmations. (Payments are securely processed through third-party providers.)
Account Information
Login credentials, preferences, and saved details.
Order & Activity Information
Products you view, add to cart, purchase, return, or interact with.
Communication
Any information you share when contacting us.
Technical & Usage Data
Device type, browser, IP address, and how you navigate and interact with our website.
How We Collect Information
We collect information:
- Directly from you (when you place an order, create an account, or contact us)
- Automatically (through cookies and similar technologies)
- Through service providers (such as payment processors and logistics partners)
How We Use Your Information
We use your information to:
- Fulfil your orders and manage transactions
- Provide and improve your experience on our website
- Communicate with you, including order updates and support
- Personalise content and recommendations
- Send marketing communications (you can opt out at any time)
- Prevent fraud and ensure security
- Comply with legal obligations
Sharing Your Information
We only share your information when necessary, including with:
- Service providers (payment processing, shipping, analytics, customer support)
- Technology partners, including our e-commerce platform provider (Shopify)
- Marketing partners for relevant communications (where permitted)
- Legal authorities, if required by law
We do not sell your personal information.
Cookies & Tracking
We use cookies and similar technologies to:
- Enable core website functionality
- Understand how you interact with our website
- Improve performance and user experience
- Support relevant advertising
You can manage or disable cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion
- Withdraw consent for marketing communications
- Request a copy of your data
To exercise any of these rights, contact us at the details below.
Data Retention & Security
We retain your information only as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes and enforce policies
We implement appropriate security measures to protect your information. However, no digital system is entirely secure.
Third-Party Services
Our website is hosted on Shopify. Your data may be processed by Shopify and other third-party providers to enable secure payments, order fulfilment, and platform functionality.
We may also link to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
International Transfers
Your information may be processed outside your country of residence, including in jurisdictions with different data protection laws. We ensure appropriate safeguards are in place where required.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated revision date.
Contact Us
Email: info@soulamae.com
Address:
Kashliwals
House No. 58, Opp Gurudwara, Near Old DMC
Kalibari Road, Dimapur, Nagaland 797112
India